What may come of filing a complaint?



It is hard to say with certainty what results may come from filing a complaint. Know that those responsible for handling complaints essentially hold an advisory role on matters relating to the quality of healthcare services. Results also depend on your expectations. Here are some possible outcomes of filing a complaint:

  • Staff training and/or more supervising;
  • Procedure improvements;
  • Resumption or continuation of services;
  • Explanations and apologies.

I was thinking of filing a complaint against an institution professional or employee but am worried about retaliation. Am I really protected?

The healthcare and social services law is crystal clear on the matter: “Reprisals of any kind against people who have lodged a complaint or who intend to do so are prohibited.” The complaint and quality services commissioner or the Protecteur du citoyen are advised and intervene in real time. 

Can a complaint procedure lead to a financial compensation?

No. For financial compensation, you must turn to the justice system. Contact the Quebec Bar for more information.

Can your organization really help me? Are you of connivance with the Hospital?


CAAP Montérégie is an independent organization. All contacts made with the healthcare system are done through your approval and in means of assisting and accompanying you.


May 24th, 2017

24e AGA 2017


November 30, 2016

Networking, connecting and getting healthy on South Shore!


Laughter is the Food of Life, the 3rd annual Health Promotion Fair took place on October 29th in Brossard with 45 kiosks featuring interactive workshops, exhibits, and health related demonstrations. The diversity of kiosks is part of what makes this event so special where there is something for families, children, youth, seniors and the community at large. The main goal of this event was to promote health and nutrition while connecting the Montérégie English-speaking communities to the bilingual health services they are looking for, along with health tips and tools, crucial to a healthy lifestyle. This year’s guest speaker was Albert Nerenberg, an award-winning film director, journalist, entertaining speaker and one of the world’s top experts on laughter. He teaches new laughter techniques to groups all over the world. He says, "If you are what you eat, maybe you are what you act!"


This annual event is one of the ways in which the Assistance and Referral Centre for Health and Social Services (ARC) works towards its main objectives to contribute, connect, and share resources and information that supports community engagement and promotes community vitality in a meaningful and timely way. The success of this event is not only by connecting the community to the services but also by connecting the health and social service providers and community organizations to each other, making the fair an engaging networking opportunity that simply brings everybody together. Although this event highlights the vast array of services available it also still shows that there is still much work to do around access to bilingual services.


ARC would like to thank the planning committee, guest speakers, exhibitors, and guests, along with a special thank you to volunteers from Our Harbour for preparing the nutritious lunches. The success of the event came from collaboration with our partners and our community.


The event was organized by ARC in collaboration with the Montérégie English-speaking Regional Health and Social Services Partnerships Table and is made possible with Health Canada funding through the Community Health and Social Services Network (CHSSN).