Centre d’Assistance et d’Accompagnement aux Plaintes Montérégie


An organization dedicated to the respect of healtcare user rights and to

the quality of services provided by the healthcare and social services system.


Organization Overview

The Centre d’Assistance et d’Accompagnement aux Plaintes is a regional

independent organization.


Mandated in 1993 by the Minister of Health and Social Services, it offers support

to users who whish to file a complaint, working hand in hand with complaint and quality services commissioners as well as with the Protecteur du citoyen (Citizen Ombudsman).  Among other things, it facilitates conciliation amongst concerned parties.


Available anywhere in the Montérégie region, its services are free of charge and highly confidential.


Our board of trustees


The CAAP Montérégie is run by a board of trustees consisting of  community members, each of them showing a particular interest in our regional health and social services system.  Some of them even worked in the field during their professional career.


Mr. Claude Avakian, president (Granby)

Mrs. Jinny Robichaud, vice president Granby)

Mr. Yvan Huard, treasurer (Saint-Jean-sur-Richelieu)

Mr. Guillaume Grignon Lemieux, secretary (Saint-Jean-sur-Richelieu)

Mrs. Micheline Deschamps, administrator (Saint-Jean-sur-Richelieu)

Mrs. Katherine Quast (Brossard)

Mrs. Isabelle Choquette (Saint-Lambert)

Mr. Éric Campeau (Saint-Jean-sur-Richelieu)

M. Jean Thouin, director 


Visibility and Quality of Services


As we step into the 21st century, the CAAP Montérégie must see the greater picture. With over 1.5 million healthcare users on its territory, challenges are yet to come. We believe that the disappointment and discontent experienced by many users are of our citizenship duty and that our services must be accessible and close to its community members to generate change. Far too often, a complaint procedure is perceived as being negative whereas it is most often constructive. In the name of service quality and improvement, CAAP is there for you.


Welcome !


Video: October 15th, 2015

Le CAAP: un outil pour faire valoir vos droits (00:30 sec)



July 6th, 2017

Board of directors 2017-2018

New bord of trustees-CAAP Montérégie 2017-2018.


May 24th, 2017

24e AGA 2017