The right to be informed of existing services and the way to obtain them


The right to receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate


The right to choose the professional or institution you wish to receive services from


The right to receive emergency care


The right to be informed of your state of health, and of various options open to you and their consequences, before giving your consent to care


The right to be informed as soon as possible of any accident that occurs during the provision of services


The right to be treated, at all times, with courtesy, fairness and understanding, and with respect for you dignity, autonomy, needs and safety 


The right to accept or refuse care, on your own or throught your representative, freely and in enlightened manner


The right to have access to your record, which is confidential


The right to participate in the decisions that concern you


The right to be accompanied or assisted by the person of your choice in obtaining information about services


The right to file a complaint without the risk of reprisal, to be informed of the complaint examination procedure and, if required, to be accompanied or assisted in the procedure


The right to be represented in regard to all your recognized rights if you are temporarily or permanently unable to give your consent


If you are an English-speaking user, the right to receive services in English, according to the government access program


Source: Minister of health and social services


May 24th, 2017

24e AGA 2017


November 30, 2016

Networking, connecting and getting healthy on South Shore!


Laughter is the Food of Life, the 3rd annual Health Promotion Fair took place on October 29th in Brossard with 45 kiosks featuring interactive workshops, exhibits, and health related demonstrations. The diversity of kiosks is part of what makes this event so special where there is something for families, children, youth, seniors and the community at large. The main goal of this event was to promote health and nutrition while connecting the Montérégie English-speaking communities to the bilingual health services they are looking for, along with health tips and tools, crucial to a healthy lifestyle. This year’s guest speaker was Albert Nerenberg, an award-winning film director, journalist, entertaining speaker and one of the world’s top experts on laughter. He teaches new laughter techniques to groups all over the world. He says, "If you are what you eat, maybe you are what you act!"


This annual event is one of the ways in which the Assistance and Referral Centre for Health and Social Services (ARC) works towards its main objectives to contribute, connect, and share resources and information that supports community engagement and promotes community vitality in a meaningful and timely way. The success of this event is not only by connecting the community to the services but also by connecting the health and social service providers and community organizations to each other, making the fair an engaging networking opportunity that simply brings everybody together. Although this event highlights the vast array of services available it also still shows that there is still much work to do around access to bilingual services.


ARC would like to thank the planning committee, guest speakers, exhibitors, and guests, along with a special thank you to volunteers from Our Harbour for preparing the nutritious lunches. The success of the event came from collaboration with our partners and our community.


The event was organized by ARC in collaboration with the Montérégie English-speaking Regional Health and Social Services Partnerships Table and is made possible with Health Canada funding through the Community Health and Social Services Network (CHSSN).