Le Canada Fran\u00e7ais<\/a>, page A-20.<\/p>\nEveryone who receives services or care from the health and social services network benefits from rights enshrined in the Act respecting health and social services (LSSS). To ensure your rights are respected, it’s important to know what they are. Today, we present the right to residential services, depending on the user’s state of health, if he or she cannot return home or has no other resources available.
\nTo illustrate this right, here’s a case study. <\/p>\n
Case study: 90-year-old Esther lives in a private seniors’ residence. Two weeks ago, Esther fell in her apartment and fractured her hip. Following the surgery, despite close follow-up physiotherapy at the hospital, she still has great difficulty walking. <\/p>\n
Her health has deteriorated considerably since the fall, and she is unable to return home. The hospital social worker informs her that she must move to a long-term care facility (CHSLD). <\/p>\n
St\u00e9phanie, Esther’s daughter, decides to contact the Centre d’assistance et d’accompagnement aux plaintes (CAAP) de la Mont\u00e9r\u00e9gie, as she needs help with the next step. The CAAP counsellor tells St\u00e9phanie that, as there are currently no places available for her mother, she will have to leave curative care and go to the hospital’s geriatric ward to await accommodation as soon as a place becomes available in a CHSLD. <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”4px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/08\/CAAPMonteregie_Nouvelle-20240801\u00b7Journal-Canada-Francais_P\u00b7a20_hebergement-aines-reseau-sante.jpg” alt=”Demystifying the right to accommodation in the healthcare network” title_text=”CAAPMonteregie_Nouvelle-20240801-Journal-Canada-Francais_P-a20_hebergement-aines-reseau-sante” _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][et_pb_testimonial author=”Azal\u00e9e Larouche” job_title=”CAAP Mont\u00e9r\u00e9gie” portrait_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/03\/AzaleeLarouche_CAAPMonteregie.png” _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
Depending on their state of health, users are entitled to accommodation services.<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.26.0″ _module_preset=”default” width=”100%” custom_padding=”|0px||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
BETTER INFORMED<\/h3>\n
From then on, her mother will have to pay rent to the CISSS as if she
were living in an apartment. In addition, the contribution will depend on her income, and will be calculated on the basis of her tax return. <\/p>\n
The advisor then searched and found the R\u00e9gie de l’assurance maladie du Qu\u00e9bec (RAMQ) scale for St\u00e9phanie. She
informs her that CHSLD rent is calculated according to the financial resources of the resident and the type of room occupied: single room ($2142.30), two-bed ($1789.80), three-bed or more ($1333.20). These amounts are indexed on January 1 of each year. <\/p>\n
St\u00e9phanie now feels better informed and equipped to accompany her mother through this big change.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”2px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
CAAP MONT\u00c9R\u00c9GIE<\/h3>\n
CAAP Mont\u00e9r\u00e9gie is the community organization mandated by the Minist\u00e8re de la Sant\u00e9 et des Services sociaux to help users file complaints in the public services sector.<\/p>\n
We inform and guide users through the complaint process, assist them in writing and formatting their letter of complaint and, if necessary, refer users to the appropriate body.<\/p>\n
All our services are non-judgmental and confidential. We respect the customer’s wish to continue or not to continue the process, which means that the customer can end the process at any time, without having to justify it. If you think you need our services, don’t hesitate to contact us at 450 347-0670.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/08\/20240801\u00b7Journal-Canada-Francais_P\u00b7a20.pdf” url_new_window=”on” button_text=”Download the article in PDF” _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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