Le Canada Fran\u00e7ais<\/a>, page A-24. <\/p>\nEveryone who receives services or care from the health and social services network benefits from rights enshrined in the Act respecting health and social services (LSSS). To ensure your rights are respected, it’s important to know what they are. Today, we present the right to the professional and the establishment of his or her choice.<\/p>\n
To illustrate this right, here’s a case in point: Yves is 52 years old, lives in Mont\u00e9r\u00e9gie and is on vacation in the Eastern Townships. During a hike in the woods, he had vision and balance problems. li had a nasty fall and was vomiting. He was very worried about his condition and decided to go to the nearest hospital. <\/p>\n
The emergency physician who saw him ran tests and initially diagnosed labyrinthitis and a mild ear infection. He prescribed antibiotics and referred him to an ear, nose and throat (ENT) specialist. <\/p>\n
Back home, one of his friends had already told him about an ENT specialist he’d liked. He had appreciated the specialist’s skills and very human attitude. Yves decided to go straight to the specialist’s office to book an appointment. <\/p>\n
Unfortunately, the secretary informs Yves that the doctor is not taking new patients. She also informed him of the procedure for seeing a specialist; he must register his request for a specialist via the Centre de r\u00e9partition des demandes de services (CRDS). <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”17px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/10\/CAAPMonteregie_Nouvelle-20241003\u00b7Journal-Canada-Francais_P\u00b7a24_Medecindesonchoix.jpg” alt=”Difficult to be treated by the doctor of your choice” title_text=”CAAPMonteregie_Nouvelle-20241003-Journal-Canada-Francais_P-a24_Medecindesonchoix” _builder_version=”4.27.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][et_pb_testimonial author=”Azal\u00e9e Larouche” job_title=”CAAP Mont\u00e9r\u00e9gie” portrait_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/03\/AzaleeLarouche_CAAPMonteregie.png” _builder_version=”4.27.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
With the introduction of the Centre de r\u00e9partition des demandes de services, it has become very difficult, if not impossible, to consult the specialist of one’s choice, such as an ear, nose and throat specialist.<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” width=”100%” custom_padding=”|0px||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
EXPLANATIONS<\/h3>\n
In our example, we see that Yves can go to the hospital of his choice for an emergency consultation, and the doctor cannot refuse to treat him.
\nHowever, when he decides to consult a specialist, he is refused, as the specialist does not take new patients.
\nWhat’s more, with the introduction of the CRDS (Centre de r\u00e9partition des demandes de services), it has become very difficult, if not impossible, to consult the specialist of one’s choice. <\/p>\n
A counsellor from the Centre d’assistance et d’accompagnement aux plaintes (CAAP) de la Mont\u00e9r\u00e9gie accompanied and helped him write a letter of complaint to the complaints commissioner.
\nWith this letter, he wished, on the one hand, to denounce the inability of users to really choose their healthcare professional and, on the other, to point out the CRDS’s interminable waiting lists, with the aim of improving services in the healthcare network. <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”2px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
CAAP Mont\u00e9r\u00e9gie is the community organization mandated by the Minist\u00e8re de la Sant\u00e9 et des Services Sociaux to help users file complaints in the public services sector.<\/p>\n
We inform and guide users through the complaint process, assist them in writing and formatting their letter of complaint and, if necessary, refer users to the appropriate body.<\/p>\n
All our services are non-judgmental and confidential.
\nWe respect the user’s desire to continue or not to continue the process, which means that the user can end the process at any time without having to justify it. If you think you need our services, don’t hesitate to contact us at 450 347-0670. <\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/10\/20241003\u00b7Journal-Canada-Francais_P\u00b7a24.pdf” url_new_window=”on” button_text=”Download the article in PDF” _builder_version=”4.27.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Le Canada Fran\u00e7ais newspaper column, October 3, 2024<\/p>\n","protected":false},"author":3,"featured_media":7224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[28],"tags":[],"class_list":["post-7237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"_links":{"self":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/comments?post=7237"}],"version-history":[{"count":2,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7237\/revisions"}],"predecessor-version":[{"id":7239,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7237\/revisions\/7239"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/media\/7224"}],"wp:attachment":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/media?parent=7237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/categories?post=7237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/tags?post=7237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}