Le Canada Fran\u00e7ais<\/a>, page A-24. <\/p>\nEveryone who receives services or care from the health and social services network benefits from rights enshrined in the Act respecting health and social services (LSSS). To ensure your rights are respected, it’s important to know what they are. To ensure your rights are respected, it’s important to know what they are. Today, we present the right to appeal.<\/p>\n
To illustrate this right, here’s a case study: Violette, 88, lives in a private seniors’ residence. She enjoys this peaceful place, the attendants are friendly and she has made friends with whom she shares good times. <\/p>\n
However, Violette is dissatisfied with the quality of the meals served. Since her arrival, she has opted for three meals a day in the dining room to avoid culinary worries. Unfortunately, the meals lack protein, the plates are often incomplete and the menu is repetitive. <\/p>\n
FUNDAMENTAL RIGHT<\/h3>\n
Despite several remarks to management, the situation is not improving. At her last attempt, Violette expressed her intention to file a complaint with the Service Quality and Complaints Commissioner if nothing changed. In response, the director firmly stated that she had no right to lodge a complaint, citing a duty of loyalty to the residence. <\/p>\n
Troubled by this reaction, Violette decided to check her rights. She contacted the Centre d’assistance et d’accompagnement aux plaintes (CAAP) Mont\u00e9r\u00e9gie for help. A CAAP counsellor took the time to listen, answer her questions and reassure her that recourse is a fundamental right. Together, they organized Violette’s ideas and drafted a letter of complaint. <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”17px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2025\/02\/caapmonteregie-droit-a-un-recours-repas-qualite.jpg” alt=”The right to appeal” title_text=”caapmonteregie-droit-a-recours-repas-qualite” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][et_pb_testimonial author=”Azal\u00e9e Larouche” job_title=”CAAP Mont\u00e9r\u00e9gie” portrait_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2024\/03\/AzaleeLarouche_CAAPMonteregie.png” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
It is possible to appeal, for example, to improve the quality of the meals served.<\/p>\n
[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” width=”100%” custom_padding=”|0px||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
Violette’s efforts have paid off: the quality of the meals has improved. The dishes are now richer in protein, the plates better garnished and the menu more diversified. Several residents, who were afraid to complain for fear of
reprisals, have thanked Violette for her initiative. <\/p>\n
CAAP<\/h3>\n
CAAP Mont\u00e9r\u00e9gie is a community organization mandated by the Minist\u00e8re de la Sant\u00e9 et des Services sociaux to assist users with complaints about public services.<\/p>\n
Services include information and guidance through the complaints process, help in drafting and formatting letters of complaint, and referral to the appropriate bodies if necessary.<\/p>\n
All CAAP services are confidential, free of charge, non-judgmental and respectful of the user’s wishes. You can stop using our services at any time, without having to justify your decision. <\/p>\n
If you think you need the services of CAAP Mont\u00e9r\u00e9gie, don’t hesitate to contact the organization at 450 347-0670.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”2px|||||” link_option_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2025\/01\/01janvier_Droitdaccesasondossier.pdf” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_button button_url=”https:\/\/caapmonteregie.ca\/wp-content\/uploads\/2025\/02\/CAAPMonteregie_droit-exercer-un-recours-Canada-Francais.pdf” url_new_window=”on” button_text=”Download the article in PDF” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Le Canada Fran\u00e7ais column from February 6, 2025<\/p>\n","protected":false},"author":3,"featured_media":7470,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[28],"tags":[],"class_list":["post-7481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"_links":{"self":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/comments?post=7481"}],"version-history":[{"count":2,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7481\/revisions"}],"predecessor-version":[{"id":7483,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/posts\/7481\/revisions\/7483"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/media\/7470"}],"wp:attachment":[{"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/media?parent=7481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/categories?post=7481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/caapmonteregie.ca\/en\/wp-json\/wp\/v2\/tags?post=7481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}