Did you know that a complaint can become a real lever for service improvement? Beyond the individual situation, the complaints examination system helps identify issues, formulate recommendations and reinforce the quality and safety of care.

Did you know that, for the same legal question, the Tribunal administratif du logement (TAL) can render different decisions depending on the jurisprudential trends in force? Understanding these trends can make all the difference when taking legal action.

Rent-setting criteria have changed. To avoid mistakes and protect your rights, it’s essential to check the date of transmission of your notice of lease modification, and to use the right calculation tools from the Tribunal administratif du logement (TAL).