RPA tenants
Current residents of a private seniors' residence in Montérégie.
Free and confidential service
A lease issue in a private seniors' residence?
CAAP Montérégie supports you free of charge with any situation related to your RPA lease. Rent increase, termination, change of services — we help you assert your rights.
"Your tenant rights protected, in complete confidentiality."
CAAP Montérégie — Your ally
Common situations
Which issues can we help you resolve?
If you are facing one of these situations in your private seniors' residence, our advisors are here for you.
01
Rent increase
You received a rent increase notice you consider excessive or unjustified.
02
Change of services
Reduction of meals, care, activities or another service included in your lease.
03
Lease termination
The residence asks you to leave or threatens to terminate your lease.
04
Forced move-out
You are pressured to leave the residence without the legal notice period being respected.
05
Lease not honoured
The residence does not respect the clauses written in your rental agreement.
06
Maintenance issues
Unsanitary living conditions or upkeep neglected by management.
Our approach
How does it work?
Five simple steps. A single phone call is enough to get started. The rest, we do together.
- 01
Call us
Reach our toll-free line at 1 800 263-0670. An advisor quickly assesses your situation.
- 02
Confidential meeting
We set up a meeting — by phone, video or in person — based on your preference and area.
- 03
Case analysis
Your advisor reviews your lease, your documents and the applicable laws to identify your rights and options.
- 04
Drafting and action
We help you formulate your response, draft official letters and prepare your arguments.
- 05
Ongoing support
We stand with you throughout the process, until your situation is resolved.
Timing and commitment
How long does it take?
A quick first response
When you call, an advisor answers you or calls you back within 24 to 48 business hours.
Case-by-case duration
A simple rent-increase notice can be handled in one or two meetings. A complex case before the Tribunal administratif du logement can take several weeks or months. We stay with you to the end.
No commitment required
You can stop the process at any time. Our service is free, confidential and without obligation.
Who we support
Who can benefit from this service?
Family caregivers
Families and caregivers who support a loved one facing a lease issue.
Future residents
People considering signing a lease who want to understand their rights.
Adults 65 and over
Seniors who live or are about to live in a private seniors' residence.
Take action now
Don't face your lease alone.
A single phone call can change everything. Our advisors are ready to listen, inform and support you — free of charge and in complete confidentiality.
Call the toll-free line
Available in English and French, Monday to Friday.
Find your advisor
Locate the RPA advisor who serves your area in Montérégie.
I would like to be supported
You are not alone. Write to us with confidence: an advisor will call you back kindly to listen and guide you, at your own pace.