Did you know that a complaint can become a real lever for service improvement? Beyond the individual situation, the complaints examination system helps identify issues, formulate recommendations and reinforce the quality and safety of care.
Health
TAL jurisprudential trends
Did you know that, for the same legal question, the Tribunal administratif du logement (TAL) can render different decisions depending on the jurisprudential trends in force? Understanding these trends can make all the difference when taking legal action.
Application of the Regulation on fixing criteria
Rent-setting criteria have changed. To avoid mistakes and protect your rights, it’s essential to check the date of transmission of your notice of lease modification, and to use the right calculation tools from the Tribunal administratif du logement (TAL).
Job offer – General Manager
Job offer – General Manager
Heating and the Right to Peaceful Enjoyment of Your Home
Journal de Chambly chronicle of November 5, 2025
Newsletter – December 2025
The lease of a dwelling and the death of one of the spouses or civil partners
The lease of a dwelling and the death of one of the spouses or civil partners
Mémoire Bail et droits des locataires aînés: étude des modifications réglementaires proposées (in French only)
Why this brief is important
Salon Vitalité 50+
We’ll be at Salon Vitalité 50+ on October 24 and 25, 2025
Important notice for PSR residents
You are an PSR resident! These draft regulations concern you!
Newsletter – September 2025
Community chronicle: PSR evictions: a worrying legal blur
Journal de Chambly chronicle of August 13, 2025
Chronicle for seniors: Can I be kicked out?
Les Versants du Mont-Bruno chronicle June 18, 2025
Annual report 2024-2025
Infolettre • June 2025
Testimonial from a CAAP Montérégie advisor
We need your help!
Chronicle for seniors: rent increases
Journal de Chambly chronicle of May 14, 2025
Notice of 32nd AGM
NOTICE OF 32ND ANNUAL GENERAL MEETING
Loss of use of premises
Chronicle Journal Les Versants April 18, 2025
Join our Board of Directors
Get involved in defending your rights in health and social services!
Chronicle for seniors: pets in private seniors’ residences (PSRs)
Seniors’ column in Les Versants de Saint-Bruno, March 12, 2025
Newsletter – March 2025
The right to appeal
Le Canada Français column from February 6, 2025
Chronicle for seniors: rent increases
Chronicle Journal Les Versants February 7, 2025
Chronicle for seniors : Tenants’ rights in private seniors’ residences
Chronicle Journal Les Versants du Mont-Bruno January 8, 2025
The right of access to your file
Journal Le Canada Français January 2, 2025
The right to English-language services
December 5, 2024 column in Le Canada Français newspaper
Newsletter – December 2024
The right to emergency care
Le Canada Français newspaper column, November 7, 2024
Salon Vitalité 50+
We’ll be at Salon Vitalité 50+ on November 1 and 2, 2024
A growing helping hand
Le Journal de Chambly, October 23, 2024
Open House Event
Welcome on October 29 from 1 to 4 p.m.
Difficult to be treated by the doctor of your choice
Le Canada Français newspaper column, October 3, 2024
Spotlight on the right to services in the healthcare network
August 29, 2024 column in Le Canada Français newspaper
Demystifying the right to accommodation in the healthcare network
August 1, 2024 column in Le Canada Français newspaper
Patients have the right to be accompanied, assisted and represented.
July 4, 2024 column in Le Canada Français newspaper
A user has the right to participate in decision-making
June 6, 2024 column in Le Canada Français newspaper
Annual report 2023-2024
Minister Bélanger modifies the program at the request of several organizations
Personalized PSR Allocation Program: Minister Bélanger modifies program at the request of several organizations
The right to consent to care demystified
Le Canada Français newspaper column May 2, 2024
Annual General Meeting 2024
Invitation to our Annual General Meeting with Rose-Marie Charest's lecture "Better communication, the key to happiness". We're delighted to invite you to our...
Unveiling of the study on abuse in private seniors’ residences (PSRs)
On April 22, we attended the unveiling of the study “Maltraitance en résidences privées pour aînés (RPA) : Lancement d’outils de sensibilisation”.
Résidences Soleil: $17,000 to a tenant we tried to silence
Here’s a fine example of a man who knew how to be accompanied and who emerged stronger and a winner.
The importance of knowing your rights to ensure they are respected
April 4, 2024 column in Le Canada Français newspaper
You have rights as an PSR tenant
Chronicle of the CDC du Haut-Richelieu with the Dakôté family
You have rights as an PSR tenant
New column on health and social services rights
Le Canada Français column from March 7, 2024
Rent-setting rates in 2024: unprecedented!
Le Canada Français newspaper column from February 1, 2024
What can you do if your enjoyment of the premises is compromised?
December 7, 2023 column in Journal Le Canada Français
Work in a private seniors’ residence
Journal Le Canada Français November 2, 2023
National Health and Social Services Users’ Rights Week
The 2023 edition of National Health and Social Services Users’ Rights Week kicks off on November 12 and runs until November 18.
Do you know your health rights?
Don’t miss this webinar organized by FCAAP!
To celebrate User Rights Week, this webinar will help you discover the rights that protect patients in healthcare.
How are things? a free online tool
The Direction de santé publique de la Montérégie has just launched the free online tool Comment ça va?
Pets in private seniors’ residences
Le Canada Français column from October 5, 2023
We’re Recruiting! Advisor at CAAP Montérégie
Work within a passionate team where collaboration and mutual assistance are at the heart of our core values. Permanent full-time position, 35 hours per week, with the possibility of hybrid work from our offices in St-Jean-sur-Richelieu.
30th anniversary of CAAP Montérégie
On September 14 at 5:30 p.m., we celebrated the 30th anniversary of CAAP Montérégie.
Respecting the tenant’s privacy
Journal Le Canada Français September 7, 2023
Lease cancellation in private seniors’ residences
August 3, 2023 Journal Le Canada Français column
Recognizing elder abuse
Column in Le Canada Français July 6, 2023
Annual report 2022-2023
Annual report 2022-2023
About home support services
Le Canada Français newspaper column, June 1, 2023
Notice of 30th Annual General Meeting
What fees can residences charge?
Le Canada Français newspaper column, May 4, 2023
About leases in private seniors’ residences
April 6, 2023 column in Le Canada Français newspaper
Rent increases in private seniors’ residences
Le Canada Français newspaper column from March 2 2023
Demystifying the rights of residential seniors
Le Canada Français newspaper column from 9 February 2023
Press release from our federation concerning joint requests
National Health and Social Services Users’ Rights Week
November 13 to 19 is National Health and Social Services Users' Rights Week. Do you know your rights in the health and social services network? Everyone has...
Annual report 2021-2022
Annual report 2021-2022
Volunteer directors needed
PSR: Rising rents – How can CAAP help?
PSR: joint applications
PSR: Respecting tenant privacy
PSR: Changes to prices for services and other items during the lease term
PSR: Eviction of tenants
PSR: Rent rebate
PSR: Exceeding the service offer
PSR: Apartment transfer fees
Listen to our radio chronicles on FM 103.3
Services offered at CAAP
Bill 101 – FCAAP press release
Bill 101 - FCAAP press release
One step closer to abuse – Bill 101
Another step towards abuse
PSR: Answers to your questions about lease renewal
PSR – Video clip-Exceptional situations allowing termination of an PSR lease
PSR – Video – How to find common ground with your PSR
Annual report 2020-2021
Annual report 2020-2021
AGM CAAP Montérégie
Press release For immediate distribution " Annual General Meeting: a renewed Board of Directors Saint-Jean-sur-Richelieu, Thursday, June 10, 2021 - On...
Annual General Meeting 2021
Saint-Jean-sur-Richelieu, May 21, 2021 notice of the 28th annual general meeting Dear Sir/Madam, President Jinny Robichaud and members of the Board of...
Joint applications to the Housing Administrative Tribunal
Press release For immediate release Joint applications to the Housing Administrative Tribunal At last, something positive for RPP tenantsQuébec, April 9,...
PSR: Good news for residents
Good news for residents of private seniors' residences (RPAs) TRCAM Newsletter - April 6, 2021 It is now possible for two or more RPA residents to apply to...
Virtual information sessions at CAAP Montérégie
Free virtual information sessions at CAAP Montérégie We're currently contacting all community organizations in the Montérégie region, to publicize our...
PSR: Refusing a rent increase
Press release - Refusing a rent increase in residence: simple and economical! Montérégie, January 14, 2021 - For nearly 2 years, the Centre d'Assistance et...
Not a free ambulance! CAAP can help you file a complaint
Nobody wants you to have to go by ambulance. And, contrary to popular belief, it's not free. With a few exceptions. In Quebec, ambulance transportation is not...
Increases in residences… CAAP can help.
PRESS RELEASE For immediate release Rent increases in residential buildings: CAAP Montérégie can help! Montérégie, January 14, 2021 - For nearly 2 years, the...
Workshops for caregivers – Assistance and Referral Centre
CAAP Montérégie remains open during the lockdown…
CAAP Montérégie remains open during the second wave of the lockdown until 8 February 2021. CAAP continues to offer its services to the population of...
A family member becomes incapable: what to do?
What does it mean to be incapable? People who are incapable are often described as being "not all there." They become unable to make informed decisions, take...
A loved one becomes incapacitated: what to do?
What is incapacity? It's often said of a disabled person that "he's out of his head". She becomes unable to make informed decisions, take care of herself or...
A new web page goes online to help seniors living in PSRs
PRESS RELEASE For immediate release A new information tool for seniors living in private seniors' residences Quebec City, November 30, 2020 - The Fédération...
How do I change doctors?
How do I change doctors? By Isabelle Bergeron, Le Bel Âge Wrong diagnosis, information not communicated, lack of follow-up or difficult contact... When you...
Annual report 2019-2020
Annual report 2019-2020