Learn more about your health and social services rights
New column on health and social services rights
Published on March 7, 2024 by Azalée Larouche. Journal Le Canada Français, page A-19.
For 30 years, the Centre d’aide et d’accompagnement aux plaintes (CAAP) de la Montérégie has been recognized for its assistance to health and social services users. The mandate of CAAP, funded by the Ministère de la Santé et des Services sociaux du Québec, is to help and guide users who wish to file complaints with the commissioners and the Prorecteur du citoyen.
Starting April 4, 2024, we’ll be bringing you a column every first Thursday of the month to better inform users of the health and social services network about their rights.
Through twelve chronicles, several topics will be presented in the form of examples. These fictitious cases are all related to users’ rights. For example: the right to receive adequate services, the right to be accompanied, the right to be informed about one’s state of health and well-being, and so on. We’ll also be talking about abuse and reporting.
In short, these stories will expose all kinds of situations related to establishments to which our mandate applies: CISSS, i.e. Centres intégrés de santés et de services sociaux (hospitals, CLSCs, nursing homes, youth centers, rehabilitation centers), addiction and pathological gambling resources, ambulance services, community organizations, nursing homes and private seniors’ residences.
Simplifying, popularizing, facilitating and making things accessible are all part of the day-to-day work of the consultants at CAAP de la Montérégie. Also, since 2019, the Ministère des Affaires municipales et de l’Habitation has been offering Quebec’s CAAPs funding to inform, assist and accompany tenants of private seniors’ residences (RPAs) regarding any lease-related issues.
If you are experiencing or have experienced dissatisfaction in the healthcare network, or have a problem with your lease, you can contact CAAP Montérégie at (450) 347-0670.
We look forward to hearing from you!
Twelve chronicles present a range of topics related to users’ rights.
