PRIVATE seniors’ residences

 

 

CAAP on the lease

Since april 2019, the new mandate of CAAP Montérégie aims to inform tenants and future tenants of private seniors’ residences in Montérégie about their rights and responsabilities regarding their lease.

We provide assistance and accompaniment:

* in any process fostering an amicable settlement of disputes with the landlor of a private seniors’ residences,

* in the process of settling any dispute up to the Tribunal administratif du logement (also known as Régie du logement).

The project is funded by the Ministry of Municipal Affairs and Housing for 3 years.

CAAP Montérégie can also help seniors who face difficult relations with the landlord of a private seniors’ residence in order to foster a better communication between the landlord and the tenant living in a private seniors’ residence.

An important step in this process is informing the population in contact with seniors, living in a private seniors’ residence, who need relevant information for their well-being.

CAAP services – private
seniors’ residences

If you or one of your relative face a problem with a private seniors’ residence,

people in charge of CAAP on the lease program can:

* inform about your rights, your responsabilities and your obligations,

* show different steps and available solutions,

* accompany you in all steps of the process regarding the landlord and/or the Tribunal administratif du logement,

* help you to write formal letters and others…

Contact us:

Tel: 450 347-0670 ext. 105

Tel: 1 800 263-0670 ext. 105 (toll free)

USEFUL DOCUMENTS

Signing a lease in a private seniors’ residence – A simple and practical guide to inform future lessees about their rights and obligations.

Being a lessee in a private seniors’ residence – A simple and practical guide to inform lessees about their rights and obligations

Make a complaint

1 800 263-0670

 

Frequently asked questions

Q. I have a rent increase of $50? Is it fair?

Calculating a rent increase can be a little complicated and depends on several factors. On the other hand, the tenant has always the choice to refuse and in this case, the landlord can ask to the Tribunal administratif du logement to set the cost of the rent.

Q. On my notice of rent increase, I have 2 choices, accept the increase or refuse the increase and move. If I don't want to move, can I refuse the rent increase?

Even if it is not written on the notice of rent increase, the tenant can refuse the increase and renew the lease (for 12 months). If this choice does not show on the notice of rent increase, the tenant can write it. The landlord can negociate, not react or send a request to the Tribunal administratif du logement in order to set the cost of the rent.

Q. Can I cancel my lease with a 3 months notice?

No, unless you have an agreement with the landlord or if your lease contains a clause allowing it. The only way you can set yourself free from a lease is to sublet it or transfer your lease to someone who agrees with the same conditions and services included in the lease.

Q. The landlord does not allow me to install a window air conditioner. Does he have the right to do that?

No, if it is not clearly stated in the lease. It is important to have a cool environment during heat waves if you are an elderly. However, if window air conditioners are forbidden in the lease, you need to find an other type of air conditioners approved by the landlord.

Q. The landlord said that if I don’t comply with the rules annexed to the lease, he will evict me. Is it possible?

No. Only the Tribunal administratif du logement can order the eviction of a lessee.

Q. Can the landlord increase the cost of services included in the lease during the year?

A landlord cannot increase the cost of services included in the lease during the year. The increase of the cost for services must be included in the notice of the rent increase. The landlord must also provide for every lease renewal a list of new prices for all services provided by the residence. However, the landlord can offer new services anytime during the year.

Q. Does the Tribunal administratif du logement has the power to decide the increase of the cost of services?

Yes. The Tribunal administratif du logement has the power to decide the increase of the cost of all services included in the lease.

TESTIMONY

Slide «Thank you for providing all information, now I understand better.» - Testimony of a CAAP Montérégie user Slide «The advisor provided help, listening, understanding, availability and accompaniment...» - Testimony of a CAAP Montérégie user