You’re not alone, we’re here to help!
Our team of professionals is attentive and empathetic. They have the expertise to support you every step of the way, while respecting your choices.
To inform you of your rights regarding leases and complaints concerning health and social services.
To help you reporting an act of abuse as a victim or witness.
CAAP Montérégie approach
- Accessible, confidential, professional and free of charge;
- Openness and respect for your decisions to find solutions that work for you;
- Consideration for people, their autonomy and their skills;
- A conciliatory approach for greater efficiency, respecting the roles and responsibilities of the players and resources involved.
The establishments and organizations for which our mandate applies:
- Hospitals, CLSCs, nursing homes, youth centers, rehabilitation centers.
- Community organizations.
- Host families and residences.
- Ambulance services.
- Private seniors’ residences (PSRs).
- Substance abuse and pathological gambling resources.
- Any other person, company or organization with which the health and social services establishments collaborate.
Who can benefit from our services?
- Any person receiving health care or services who benefits from rights defined by the Act respecting health and Social Services Act*
- Tenants in private seniors’ residences (PSRs), as well as their families and loved ones, to help them resolve disputes or disagreements with their landlords. This mandate has been entrusted to CAAP Montérégie by the Société d’habitation du Québec (SHQ).
territory served
List of municipalities served by the health and social services network in Montérégie.
Board of Directors
The mission of the Board of Directors is to ensure that the organization respects and fulfills its mission.
Board members 2024-2025
- Ms. Esther Giroux, president
- Mr Ny Aina Randriamanga, vice-president
- Ms. Michèle Laberge, secretary
- Mrs Renée Flibotte, treasurer
- Ms. Lyne Gagné, administrator
- Mr. Stéphane Crevier, administrator
- Ms. Myriam Girard, administrator
Contact us
1 800 263-0670
I have to admit that I didn’t really know where to start… she gave me and the confidence to see my complaint through. my complaint to a conclusion.
Great service from you. The advisor is very understanding and reassuring. and knowledgeable. I feel much more equipped and confident now that I’ve had your services to pursue my case with the Tribunal administratif du logement.
Keep up the good work! The elderly need your services. We had very good service.