Complaints Assistance and Support Centre Montérégie
Dissatisfaction in the
health and social services network
- Dissatisfied with care and services received, not received or waiting to receive?
- Are you thinking of making a complaint about a professional?
- Do you think someone close to you is a victim of abuse or neglect?
Problems with leases in
Private seniors’ residences (PSR)
- Want to cancel your lease in a private seniors’ residence (PSR)?
- Does the rent increase seem high to you?
- Are the costs of services in your private seniors’ residence rising?
Contact us
1 800 263-0670
Roles and mandates of CAAP Montérégie
CAAP Montérégie is an independent regional community organization mandated by the Ministère de la Santé et des Services sociaux to :
- Inform users of their rights and how the complaints system works;
- Assist and support them if they wish to file a complaint with the Service Quality and Complaints Commissioner and/or the Québec Ombudsman;
- Supporting PSR tenants, their families and their families and loved ones in their efforts to resolve disputes and disagreements with their owner. This mandate is entrusted to CAAP Montérégie by Société d’habitation du Québec (SHQ).
Our services are free and confidential.
Our mission
Assisting and supporting people in their endeavours with respect and kindness
OUR VISION
Through its expertise and rigour, CAAP Montérégie optimizes the quality of services offered to Montérégie users.
OUR VALUES
Openness, rigor, commitment and collaboration
TEAM
Experienced consultants who listen and respect the choices of people
Latest
news
The complaints examination system: a concrete lever for service improvement
Did you know that a complaint can become a real lever for service improvement? Beyond the individual situation, the complaints examination system helps identify issues, formulate recommendations and reinforce the quality and safety of care.
