Know your rights in the health care and social services network

Every person is entitled to be informed of the existence of the health and social services and resources available in his community and of the conditions governing access to such services and resources. (art. 4)

Every person is entitled to receive, with continuity and in a personalized and safe manner, health services and social services which are scientifically, humanly and socially appropriate. (art. 5)

Every person is entitled to choose the professional or the institution from whom or which he wishes to receive health services or social services.(art. 6)

Every person whose life or bodily integrity is endangered is entitled to receive the care required by his condition. (art. 7)

Every user of health services and social services is entitled to be informed of his state of health and welfare and to be acquainted with the various options open to him and the risks and consequences generally associated with each option. (art. 8)

No person may be made to undergo care of any nature, whether for examination, specimen taking, treatment or any other intervention, except with his consent. (art. 9)

Every user is entitled to participate in any decision affecting his state of health or welfare. (art. 10)

Every user is entitled to be accompanied and assisted by the person of his choice when he wishes to obtain information or take steps in relation to any service provided… (art. 11)

English-speaking persons are entitled to receive health services and social services in the English language… (art. 15)

Every user 14 years of age or over has right of access to his record. (art. 17 to 28)

The record of a user is confidential and no person may have access to it except with the consent of the user or the person qualified to give consent on his behalf. (art. 19)

 Ref.: Act respecting health services and social services (chapter S-4.2)