Complaints Assistance and Support Centre Montérégie
Dissatisfaction in the
health and social services network
- Dissatisfied with care and services received, not received or waiting to receive?
- Are you thinking of making a complaint about a professional?
- Do you think someone close to you is a victim of abuse or neglect?
Problems with leases
in Private seniors’ residences
- Want to cancel your lease on a private seniors’ residence?
- Does the rent increase seem high to you?
- Are the costs of services in your private seniors’ residence rising?
Contact us
1 800 263-0670
CAAP’s role and mandate Montérégie
CAAP Montérégie is an independent regional community organization, mandated by the Minister of Health and Social Services and pursuant to section 76.6 of the Act respecting health services and social services, whose functions are, upon request, (…) :
- Inform users of their rights and how the complaints system works,
- Assist and support users who wish to file a complaint with the Service Quality and Complaints Commissioner, or at 2nd instance with the Québec Ombudsman,
- And since April 2019, CAAP has received a mandate from the Ministère des Affaires municipales et de l’Habitation to inform and assist tenants in private seniors’ residences regarding the lease as well as their rights and obligations.
Our services are free and confidential.
Our mission
Assisting and supporting people in their endeavours with respect and kindness
OUR VISION
Through its expertise and rigour, CAAP Montérégie optimizes the quality of services offered to Montérégie users.
OUR VALUES
Openness, rigor, commitment and collaboration
TEAM
Experienced consultants who listen and respect the choices of people
